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Here are a few words from a selection of PenaltyChargeNotice.co.uk users we've helped out!

You can also tweet your testimonial via twitter. Just add @penaltycharge to your message!


...absolutely fantastic website. Really appreciate the work gone into it. All for a great cause!!!! I was worried that I was going to have to consult a lawyer for information like this!!! LS


Just wanted to say that the £8 I paid to join your site was worth every penny. Following your advice I successfully appealed 2 parking tickets and won them both. Both were by cctv cameras and the advice you gave was spot on. Keep up the good work and very well done. FA, London


Great news! My has been dismissed. Thank you so much for your advice and hard work


September 2013: @penaltycharge great site! thanks so much for all the advice #parkingticket so unfair when it is given underhandedly and not by the rules!









Sept 13 - Fantastic help, really appreciate your input - well worth the £8


Nov 2013

Hi Paul
I just thought I'd let you know,  Richmond Borough Council has said that they will not contest my appeal to the Parking and Traffic Appeals Service.  The hearing has been canceled and I don't have to pay a fine!
Thanks a lot for your help!


Sept 13 from BJ

Dear  Sir/Madam

I followed your advice concerning my car removal and penalty charge notice. All charges and removal of my car was refunded in full.  

Oct 13 from oliver 


Love the site you saved me a bus lane fine which I guess means I got my moneys worth.

Sept 13

Hi Paul & team,
you've been good enough to advise me in the past and unfortunately that time has come again!
I got nabbed by a new lamppost CCTV cam opposite my local tube station (Blackhorse Road) whilst dropping
my elderly Mum off at the tube with her heavy luggage. 


1st July 2013:

I informed UKCPS that I would fully and confidently defend any Court action on the basis that a £100 charge was a Penalty rather than a legitimate way of compensating the land owner for lost revenue caused by our parking.  Fact was parking was free!  I cited previous successful Court cases listed on your site.UKCPS wrote back and informed me they were cancelling the notices.Private Parking Companies have not got a leg to stand on in these situations.  Without the legal advice I got from your site I would have probably been conned by them into forking out  £200 for 2  Parking Charge Notices which were unenforcible.  

Firstly a great website full of fantastic information that I have acted on which, has helped me get an appeal upheld recently. A big thank you  JS 3/3/13
Thank you for a fantastic site, I have already passed on details to my friends. ST 15/5/13 
Hi, Firstly, your website and your support is fantastic, thank you. PJ 28/05/13
That is fantastic, and service beyond the call of duty.  AC 26/4/13
Thank you so much for your kind advice!  Amazing what a formal letter of complaint to the CE’s office can achieve.  Please find attached their response for your info.  They’ve agreed to refund the PCN. I will be spreading the word about your website to all my friends and family.  It’s an absolute godsend and I can’t thank you enough. SD 10/6/13
Good to have your site available and will certainly use again in future. Regards AB 31/5/13
If I said I love you and your website that would not go far enough. WB 30/4/13
thanks for your rapid reply, and the brilliant work with your website! JM 23/5/13
just to let you know I won my appeal. RS 18/5/13
I have been in touch with Popla and attach copy of their decision.  As  you will see the Assessor has asked for the parking charge to be cancelled.  Many thanks for all you help and support and with getting through this.  Keep up the good work you and your organisation are doing, it is surely needed. JS 16/4/13


 Just wanted to add I am really grateful for the information your website provides, thank you. I am a registered user and have used your website two or three times in the past and have successfully challenged the PCN's issued in all those cases based on the information gathered from your website.

Any form of assistance regarding bus lane PCN will be greatly appreciated and I hope to hear from you soon.
Kind regards
Good afternoon
I’ve just joined your brilliant site – please keep up the good work
Hi, Paul
Thanks for getting back to me so promptly, and I look forward to receiving your further input.
I must say that I have found your site very helpful indeed.


Hi Paul
Brilliant service - thank you so much. I will let you know what happens!!



Thank you very much. Will let you know the outcome. I am so glad I found your website, whilst searching for a way to appeal against this ticket. I'm very impressed with the content so far, and have spoken about your website to many of my friends.

All the best,


Dear Sir/Madam,
I have recently joined your fantastic website and I’m really impressed with the detailed information contained therein, well done and keep it going!
I thought that you maybe interested to read a recent article contained within the French ‘Le Figaro’ newspaper which I read upon with some
incredulity upon my return from a very liberal and refreshing South of France! I have translated the article as detailed below and I would also be able
to provide yourselves with the original article if you wish?
Translation as follows;
Local authorities had asked for a large increase. 53% of revenue generated goes back to the local community.
Watch out. Today, fines for non payment of parking charges are going up in every town in France.
From now on, the fines will be 17€ instead of 11€, viz an increase of 53%! The fine will be in respect of; “not obeying parking regulations” or; “parking in the opposite direction to traffic flow”, according to the ruling from the Ministry of Justice, which appeared in their official journal dated Wednesday 27th July.
Thought you would like to know that WCC have accepted my claim for an unjust PCN
Thanks for the help and support.
kind regards


Hi Paul,


I became aware of your website via a press article this morning so decided to take a look at it for myself and was impressed with the detail and layout, subsequently taking the decision to become a member.


In way of some personal background I am the Cabinet member for Traffic & Transportation at Portsmouth City Council so your site is of particular interest to me in a professional - if I can call being a councillor professional (!) - capacity. Despite my role within a local authority no doubt making me 'suspect' within the eyes of motorists I am really keen that residents / motorists are treated fairly by the Council and a website such as yours that concentrates on highlighting and detailing motorists rights is welcome. You will no far greater than I of the mistakes that have been made by local authorities across London, and I suspect further afield, and here in Portsmouth my aim is to try and ensure there are no mistakes where humanely possible, although being realistic one is never going to see an end to all instances of error.




Hi Paul

Just a quick note to say that Islington Council have accepted that the sign as invalid and have withdrawn the PCN.

I hope this information will help others.  I'd be happy to send you the text of the letter I'd sent that resulted in the PCN being withdrawn.

Thanks again for your help and assistance.


Hello, My name is         , I would like to thank you for the help I received from your website. Yesterday on a rainy day at the appeal centre near Angel in London my case against Camden council was upheld. The "Big Boys" try to scare you and try to get money out of the pockets of honest motorists. Thanks to your website and a little bit of information, I was able to represent a good case in front of a very nice adjudicator.Honestly the best fiver I have ever spent!!Regards,Luca .                                     


I recently received a PCN for an illegal right turn in Chinatown London. The first appeal was instantly rejected but thanks to your website and the adjudicator, my I won. Westminster council did not contest the appeal. It's unclear on what basis I won but thought I would send you my appeal bullet points in the hope it assists other drivers.



We have just won the appeal against PCN and clamping charge for parking on Boxing Day in London - Kensington and Chelsea. The judgement is that "if the enforcement authority wishes to enforce parking on Boxing day, the meter should clearly state so", appeal allowed. This is a big success, because in the future councils won't be able to play to confuse motorists! We are prepared to give all relevant info to your website, as your website is so helpful and fights for justice for people!



Firstly, many thanks for this very informative website, it has been very helpful.

I have recently tried to appeal a penalty charge as I believe the signs in place were ambiguous due to roadworks signs which were also in place in the stretch of road. I followed the directions laid out in temporary road works signage. The particular piece of road led into road works around the corner (and lane closures) so there were temporary signs which directed traffic into the appropriate lanes. The sign indicated that the far left hand lane was available for traffic, and I thought this is what the sign was directing motorists to do. Do roadworks signs take precedence in cases such as this? I would greatly appreciate your thoughts. I have 14 days....

Many thanks, AK


Just thought I would update you with some good news, I was really unsure whether to go for the Parking Appeals Service but thought in for a penny etc. Just received a letter from Lambeth Council stating that they will not contest the hearing and the notice is cancelled so your advice to keep going until the end worked!

There was no rationale provided as to why they are not contesting it but from my perspective who cares!

Thanks for your time and advice. D


Great site, incredibly useful! Thank you! Just one question - on the page that shows images of red route parking situations (In my case a white dotted line in between a single red, Mon-Sat 7am-7pm - No return within 1 hour), I'm unable to click on the image (as is suggested) to take me to the page that shows suggestions on how to appeal.

Are you able to assist and kindly give me an idea on how I should appeal? Many thanks in anticipation - it is appreciated.

Kind regards, JC

First I would like to thank you for the useful information on your web site which helped me win my appeal recently, against an unfair PCN issued by Enfield Council. This related to a yellow box junction, and despite pointing out to them that the box junction was ilegal and their video evidence only showed my car static, they refused to cancel the ticket! Went to Independent Adjudicator where I won because the Council failed to show my car entering the junction when the exit was not clear.






Just thought we'd let you know about our successful appeal of a PCN issued for failing to drive in the direction shown by the white arrow/blue sign at the end of Riversdale Road N5. We made representations on the basis that the markings were unsufficiently clear, specifically that there were no "no entry" signs in the middle lane of the road layout.

The response from the Council concedes "..there are aspects of the road markings which may have been misleading".

The response from the Council also referred to the cycle logos at the site which were apparently "to indicate that the drivers should be aware of cyclists as this stretch of highway is a local cycle route". We didn't mention anything about cycle markings in our representations so think this is something raised in other representations which have been upheld.

Hope this is useful to others who have fallen foul of this revenue raising exercise!  Let me know if you need any further details.



It's easily done - your website is fantastic and you do so much to help people so please don't take offence.

Good luck with your campaigning - you helped me a lot with my appeal vs Lambeth on a PCN at a Bus Lane on Clapham Park Road.

Regards, B


Thanks for your email.  You and you team are providing a great public service!  For an individual to find the amount of information you’ve presented on Buslane.Com is a big task.  Faced with such a task most of us go for the easier option, paying a fine for something you didn’t do.  Keep up the good work, please.

My defence to the Enforcement Notice will be the same as my original appeal letter.

Hope you can give some guidance or tips.

Kind regards, H


Thanks very much for the useful feedback which I will use in my second appeal. Your website is very useful and I will recommend people look at it if they are faced with a similar situation. Councils have these machines pumping out thousands of PCN’s a day and they need to be challenged. Hope I win the case. Will keep you posted and will honour my agreement if I win.

Cheers, N


You are quite simply a genius, I won my appeal. I would simply advise anyone to use your site!! If you need me to submit a review for the site let me know.

Kind regards, M


I want to thank you and give you credit for your website. I took your advice as I felt Newham Council gave me a parking ticket via PCN over zealously. After reading your advice I wasn't put off in the fine increasing and asked for an Independent hearing. I followed your advice template and got a letter stating that Newham will not contest my ticket and have backed down. I shall be making a token donation to your website.

Kind Regards, BA


Thank you for your help.I will start writing up my letter to the council asap.

Thanks again, J


Good news on this.  I called TFL and was told that the penalty charge has been 'written off'.  So it goes to show that challenging is well worth it.  Keep up your excellent work.

Best regards, DD


I waited until 28 days from the date of the offense and 21 days from the date of the PCN and then sent my reply. I told them they seemed to have got their dates wrong as at the date and time in question I’m pretty sure the car was parked on the driveway at home as I was still in bed, it being a Saturday and all. I also pointed out that the School Crossing restrictions only apply Monday to Friday, so either way they seemed to have their facts incorrect and as such I believed the PCN was legally unenforceable. A week later I got a reply informing me that they had dropped the charges.

Cheers, DF


... the representations I made to the London Borough of Havering which resulted in my PCN being cancelled.  Thank you for your help.

Best wishes, K


Just wanted to thank you for the great the website you've put together.

The information contained in it helped me challenge a penalty issued by Lewisham council. The arguments I've put forward proved right as they cancelled the penalty after few weeks of correspondence!

Thanks again, AB


Hi to update you and to let you know that as a result of  your website and advice I appealed to the adjudicator in respect to 3 offences in the same location. I have just received notification from the adjudicator  that Bromley council are not going to contest the appeal. So we won.
Thank you and I shall definitely be renewing my membership next  year. In fact, I am so pleased and grateful that I am more than happy to make up my current payment to the full amount if you can let me know how much, and how you would like it to be paid.
Regards, RW. 
Just to say I managed to get two tickets cancelled, thanks to your site.
The first was the ticket for being in a bus lane on Bloomsbury Street, WC1 and the second a CCTV parking ticket issued for an alleged offence on Chiswick High Road.PG
Thank you for your very informative site which I am able to access having enrolled as a member.
Mr N Mac K

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